Lilongwe Water Board (LWB) held its first-ever Customer Symposium at a vibrant event on Friday. The symposium, a landmark occasion, was organised as one of the Board’s efforts to encourage meaningful interaction with customers as the Board nears the completion of its 2020–2025 Strategic Plan.

The event brought together a diverse group of customers from all LWB zones and customer categories, including residential, commercial, and institutional stakeholders. This gathering provided a platform for the Board to listen to valuable feedback, concerns, and suggestions, ensuring that customer voices are key to the development of the 2025-2030 strategic plan.

Presiding over the symposium was the Board Chairperson, Inkosi ya Makhosi M’mbelwa V, whose presence underscored the significance of the occasion. He expressed his appreciation to the customers who graced the occasion and promised that the Board would ensure the organisation of similar gatherings to have better relations with its customers.

The Board also gave branded wall clocks to its loyal customers, who were drawn from a list of customers who always pay before they are billed, customers who consistently report faults, and the most engaging social media customers.

The highlight of the event was the relaunch of the LWB mobile application, a game-changer for customer accessibility. The revamped app allows users to access a wide range of services—such as bill payments, service requests, and account management—directly from their smartphones, eliminating the need to visit LWB offices. The relaunch was met with enthusiasm, as attendees praised the app’s user-friendly interface and its potential to enhance convenience and efficiency.

The symposium was a great moment for LWB, reinforcing its dedication to transparency, innovation, and customer satisfaction as it prepares to chart the next phase of its strategic journey.

Customers can now access the LWB app on the Board’s website: https://www.lwb.mw/madzi_app/