Privacy Policy
Last Updated: September 12, 2026
1. Introduction
Lilongwe Water Board (“we,” “us,” or “our”) operates the LWB Madzi Mobile App. This Privacy Policy informs users in Lilongwe, Malawi, and beyond about our policies regarding the collection, use, and disclosure of Personal Information for anyone using our app. The LWB Madzi Mobile App is provided by Lilongwe Water Board as a free service.
2. Information Collection and Use
For a better experience while using our service, we may require you to provide us with certain personally identifiable information.
- Personal Information Collected: Name, email address, phone number, water account details, and gender.
- Purpose: This information is used strictly to authenticate your account, provide customer support, facilitate water bill inquiries or payments, and improve our services.
- Location Data: The LWB Madzi Mobile App does not collect, track, or store your precise or approximate location data.
3. Log Data and Device Information
We want to inform you that whenever you use our app, in the case of an error or crash, we may collect data and information on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our service, the time and date of your use, and other statistics.
4. Cookies and Tracking Technologies
This app does not use “cookies” explicitly. However, the app may use third-party code and libraries that use “cookies” to collect information and improve their services. You have the option to accept or refuse these cookies and know when a cookie is being sent to your device.
5. Third-Party Service Providers
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our service (e.g., payment gateways, push notification services);
- To provide the service on our behalf;
- To perform app-related services; or
- To assist us in analyzing how our app is used.
We want to inform users that these third parties have access to your personal information strictly to perform the tasks assigned to them on our behalf. They are obligated not to disclose or use the information for any other purpose.
6. Data Security
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. However, remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
7. Data Retention and Deletion
We retain your personal information only as long as necessary to provide you with the services offered through the app.
- Account Deletion: Users have the right to request the deletion of their personal data. If you wish to delete your account or stored personal data, you may contact us at madzi@lwb.mw or submit a request directly through the account settings in the app.
8. Children’s Privacy
These services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
- Organization: Lilongwe Water Board
- Email: madzi@lwb.mw
- Address: Madzi House, Off Likuni Road, P.O. Box 96, Lilongwe, Malawi