On Thursday, the Lilongwe Water Board’s Northern Zone held a customer engagement meeting at Jeb Private School in Area 25 Sector 6, as one way of the Board’s continued efforts to achieve customer satisfaction through excellent service delivery.

Key messages from the Board included issues to do with network extensions to some parts of Area 25, fighting vandalism and illegal connections and new water connections. The Zone staff also encouraged the community leaders and customer representatives at the meeting to maximize the usage of the 253 Call Centre, as it is one of the Board’s initiatives aimed at giving easy access to customers who have inquiries or faults to report.

Chief Ndaziona Phiri of Area 25 Sector 7 commended the Board on its excellent service delivery, especially the improved fault response rate, as one of the fruits of constant good customer engagement through customer WhatsApp groups and the LWB Facebook page. The leader further applauded the daily water updates that are given by the Board, as the community is able to actively know all the work that the Board is carrying out.

LWB continues to engage its customers as one way of ensuring active participation in several initiatives that it is carrying out in the city. As a customer-focused water utility, the Board has outlined several initiatives that are aimed at giving customers a chance to provide feedback and help the Board improve in areas that need strengthening.