Customer Care Assistant

Grade:  LWB 8

Division: Customer Care and Public Relations

Reporting to: Senior Customer Care Assistant

Responsible for: None

Purpose of the Job

To provide customer Care Services

Key Duties and Responsibilities

1. Providing front desk services
2. Receiving complaints, compliments and pipe burst/leakage reports and resolving some and/or channelling them to appropriate departments, Divisions, Zones and sections for timely solution;
3. Executing plans, programs, projects and budgets based on priorities within resources allocated;
4. Creating and maintaining a positive corporate image of the Board and promoting the interest of stakeholders;
5. Providing and educating the public in terms of their rights and obligations as customers;
6. Demonstrating outstanding commitment to service delivery programs of the Board by personally identifying and reporting water bursts/leakages to of which verifiable repair records shall be tendered to be used as one of the components for assessment during one’s performance appraisal time.

Minimum Qualification and Experience

Diploma in Business Administration/ Marketing.

METHOD OF APPLICATION

Interested candidates who meet the above requirements should submit their application letters, copies of certificates and a Curriculum Vitae with details of three traceable referees and a copy of National ID not later than 20^th October 2026 to:

The Chief Executive Officer

Lilongwe Water Board

P.O Box 96

LILONGWE

Those that do not submit copies of certificates will not be considered for shortlisting and only shortlisted applicants will be acknowledged.

Lilongwe Water Board is an Equal Opportunity Employer

Canvassing will Lead to Disqualification