The Lilongwe Water Board has in place a Customer Service Charter to ensure that customers are aware of the services the Board provides and its commitment to quality service delivery. The Charter reaffirms LWB’s commitment to improve service delivery and meet customers and the public’s expectations with achievable and measurable performance standards.
The main objective of the Customer Service Charter is to establish both customer trust and a reputation for excellent service delivery. The charter spells out Lilongwe Water Board’s commitment in meeting customers’ needs.