Lilongwe Water Board partially decentralized its operations into operational zones to improve service delivery and responsiveness to its customers. The zonal offices were named after their location within the City: Southern Zone, Central Zone and Northern Zone.
SERVICES OFFERED AT ZONE OFFICES
Customer Services
Bill Enquiry and Payment
Customer Queries
Other Services
Faults & Maintenance
New Water Application
COVERAGE AREA FOR EACH OPERATIONAL ZONE
Southern Zone Office ( Kalikuti Hotel Premises)
Area 1 (Falls Estate), Area 2, Area 7 (Kawale), Area 8 (Biwi and Mchesi), Area 17, Area 21(Chilinde), Area 22, Area 23 (Kawale), Area 24 (Ngwenya), Area 34, Area 35 (Kamuzu Barracks), Area 36 (Phwetekele), Area 37 (Dudu Estate, Malangalanga), Area 38, Area 44 and Area 59.
Central Zone Office (Area 10 behind MCA)
Area 3, Area 4, Area 5, Area 6, Area 9, Area 10, Area 11, Area 12, Area 13, Area 16, Area 19, Area 20, Area 31, area 32, Area 33, Area 40, Area 46 (Chinsapo), Area 47, Area 56 (Mtandire, Mtsiriza and Piasani).
Northern Zone Office (Kanengo along M1 road before MIM turn-off)
Area 18, Area 25, Area 26, Area 27, Area 28, Area 29 (Kanengo Industrial Area), Area 30, Area 49, Area 50 (Mgona, Senti and Chimoka), Area 51, Area 52 (Kamuzu International Airport), Area 53 (Lumbadzi)