OUR VISION
To be a leading, customer-focused, financially viable water and sanitation utility in Africa.
OUR MISSION
Provide sufficient water supply and safely managed sanitation services in a sustainable, efficient, and customer-responsive manner
OUR MOTTO
“Potable water all the time for all”
OUR CORE VALUES
In the execution of our mandate, Lilongwe Water Board shall uphold and espouse the following values:
- Customer Focus
Committed to the effective and efficient delivery of
quality and appropriate water and sanitation services; - Integrity
Uphold virtues of integrity through honesty, fairness
and professionalism in all our operations; - Collaboration
Pursue productive and beneficial partnerships and
strategic alliances; - Team Work
working together to achieve our vision and goals; - Inclusiveness
Embrace value for people by treating all staff and
stakeholders with equity, respect and dignity while
appreciating their diverse culture; - Innovation
Creating an environment that encourages creativity
among employees to advance new ideas and solutions.
MANDATE
The Water Works Act Cap 72 provides LWB with the
following mandate:
- Control and administration of all water works and all
water in the water works; - Management of the supply and distribution of water;
- Construct, operate and maintain all water works as
are necessary and convenient for purposes of creating,
maintaining and extending water works for supplying
water for domestic, public and business purposes,
for the extinction of destructive fires, for cleansing
streets, lanes, gutters and sewers, and for all other
purposes to which water and water works are
supplied or applicable. - Management of sanitation services in the city