In a bid to enhance customer satisfaction and strengthen their commitment to providing quality water and sanitation services, Lilongwe Water Board (LWB) organized a customer engagement meeting earlier today in the Northern Zone of the Board.

The meeting, attended by premium customers, was part of LWB’s ongoing efforts to prioritize customer care initiatives and actively involve its clientele in decision-making processes. The agenda for the day covered key aspects of water utility services, with informative presentations on Billing, Sewerage Management, Non-Revenue Water, and Water Demand Management.

Engineer Gustaff Chikasema, the Director of Production and Distribution for LWB, expressed gratitude to the customers for their attendance and emphasized the importance of their input in achieving common goals. “Your presence here today reflects a shared commitment to ensuring access to potable water and maintaining high standards of sanitation services,” he stated.

Engineer Chikasema took the opportunity to appeal to customers, urging them to continue engaging with the Board when issues arise. “Your feedback is invaluable. By working together, we can overcome challenges and ensure the efficient delivery of water and sanitation services in the city,” he emphasized.

The interactive nature of the meeting allowed customers to voice their concerns and contribute valuable feedback. The Board aims to build a collaborative relationship with its customers, fostering a sense of shared responsibility for the community’s water and sanitation needs.

As Lilongwe Water Board continues to pave the way for innovative and customer-centric practices, these customer engagement meetings serve as a bridge between the utility provider and its valued customers, creating a pathway toward a more sustainable and responsive water management system.