Earlier today, Lilongwe Water Board (LWB) showcased its commitment to serving the community through a series of initiatives, culminating in the official launch of the LWB Area 23 Service Centre. The event, graced by the Minister of Water and Sanitation, Honourable Abida Sidik Mia MP, underscored the board’s dedication to addressing the evolving needs of its customers in Lilongwe city and surrounding areas.

The day began with a notable act of the board’s corporate social responsibility. A water tank, financed through customer bills, was donated to Bwaila Hospital to mitigate water shortage issues. This initiative reflects LWB’s proactive stance in supporting healthcare facilities and improving public health outcomes within its supply area.

Additionally, an eMadzi kiosk was presented to the Biwi Triangle Light Industries Association, empowering local businesses with access to clean water, a vital resource for their operations. These gestures highlight LWB’s role not only as a utility provider but also as a partner in community development.

The climax of the day was the official opening of the LWB Area 23 Service Centre, a testament to the board’s commitment to enhancing customer experience and accessibility. His Royal Majesty, Inkosi Ya Makhosi M’mbelwa V, Chairperson of LWB, emphasized the significance of the service centre in bringing essential services closer to the people. By mirroring the services of the Southern Zone office, the new centre aims to streamline customer interactions and foster satisfaction.

The Honourable Minister, Abida Mia MP, commended LWB for its visionary leadership and proactive approach, emphasizing the alignment of their initiatives with government development efforts in the water, sanitation, and hygiene sector.

The event drew praise and gratitude from community representatives, lawmakers, and residents alike, who expressed their appreciation for LWB’s many-sided support. By prioritizing customer satisfaction and community welfare, LWB continues to set a standard for utility providers in Malawi.

The launch of the LWB Area 23 Service Centre marks a significant milestone in the board’s mission to serve its customers and the community at large. Through strategic partnerships and proactive initiatives, LWB reaffirms its commitment to improving water access, sanitation, and overall quality of life for the people of Lilongwe.